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Online Services

Patient Access

Online Patient Access

Many of the Bell Surgery’s patient services are now available for you to access safely and securely online via our website, making them available 24 hours a day, 7 days a week even when the practice is closed.

These include being able to order repeat prescriptions, book appointments and view your medical records.

Being able to see your medical record online might help you to manage your medical conditions. You will have access to summary information regarding your medication, immunisations and allergies.

There are some benefits of having access to your medical records online, but also some risks for you to consider.  Before we can grant you access to this service, we ask you to download and read the Patient Online Records Access Information Leaflet.  

Please note that if you are applying for access to your medical records a GP will need to review your application before granting access and this can take up to 10 working days.


Applying for Online Access

Patients 16 and over

To book appointments online, order repeat medications, change your contact information and to view your medical records you will need to complete the Patient Online Registration Form.

If you have already registered for online access for Booking Appointments and Ordering Repeat Prescriptions and you would like to view you medical records online too then you need need to complete the additional access request on the form.

Click here to download the Patient Online Registration Form

You need to bring the form to the surgery with 2 forms of ID: one with a photo and one with your address (usually a utility bill, bank statement within the last 3 months). We require ID because you are able to view confidential information and this is to ensure you are the patient requesting access.

You will be given a sheet by Reception with some easy to follow instructions to take home and Register for online access. Once you have registered online, a password will be emailed to you within minutes to enable you to login and start using the service immediately to book appointments and order repeat prescriptions. 

Access to your Medical Records if requested will be reviewed by a GP and could take up to 10 working days to be made available.


Online Access to Medical Records

If you have requested online access that allows you all the above features, but also allows you to have online access to your medical record. We currently offer the ability to view:

• previous medical history and other coded information
• medications
• immunisations
• allergies
• results


Online Access for Children

Parents may find it helpful to have an online account for their children to arrange appointments and order prescriptions. An adult with parental responsibilty can apply for an account on their child’s behalf until the age of 12.  

At 12, online access to medical records will be automatically turned off.  This is to avoid compromising a young person’s right to confidentiality surrounding their health care as they reach an age when they may wish to see a doctor without a parent present.  Access to book appointments and request repeat prescriptions will remain available until the child reaches the age of 16. 

A child over the age 12 may wish to apply for their own account and should discuss this with their GP.  Access to the medical records will not be granted for any patient under 16. 

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Patient Access

Welcome to The Bell Surgery, Henley-on-Thames

The Bell Surgery is the local GP Surgery for residents of Henley and the surrounding area, located in the heart of the town.  The Bell Surgery staff team are professional, friendly, caring and supportive.  

The Bell Surgery is currently accepting NHS patients and invites new registrations online: see our 'new patients' page.


*** Parking update - see our News page *** updated 14/11/17


Friends and Family Test

Take our Friends and Family Test


Patient Participation Group: Schedule of Health Education Talks to be held at Townlands

Following the success of the first educational talk on Rheumatology and Arthritis in June we are delighted to announce the next dates and subjects for talks:

  • 14th November 2017 - 'End of Life' planning talk by Sue Ryder - click on End of Life Planning Talk to view flyer
  • 20th November 2017 - Diabetes with Drs Aung, Gallen, Farah, Kavvoura and Saeed - click on Diabetes Health Talk to view flyer
  • 5th December 2017 - Cardiology with Dr Orr and Swinburn - click on Cardiology Health Talk to view flyer
  • 20th February 2018 - Audiology with Rachel McCarthy and team
  • 18th April 2018 - Dermatology with Dr Malhomme and team
  • 19th June 2018 - Gastroenterology with Dr Booth and team
  • 18th September 2018 - Ophthalmology with Ms Bacon and team
  • 4th December 2018 - RACU with the RACU team

Should you wish to reserve a place on any of the above please contact thebellsurgery@nhs.net, phone us on 01491 843250 or book at reception


CQC rating

CQC visited the surgery in June 2016 and have rated the Bell Surgery as 'Good' in all areas.  Thank you to all those patients who spoke to the inspectors on the day.

Safe 

 Green smartie
Good – the service is performing well and meeting our expectations

Effective 

 Green smartie
Good – the service is performing well and meeting our expectations

Caring 

 Green smartie
Good – the service is performing well and meeting our expectations

Responsive

 Green smartie
Good – the service is performing well and meeting our expectations

Well-led

 Green smartie
Good – the service is performing well and meeting our expectations

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(Site updated 14/11/2017)

Contact Details

The Bell Surgery

Contact Telephone

01491 843250
111
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