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Do It Online

Patient Access

Online Patient Access

Many of the Bell Surgery’s patient services are now available for you to access safely and securely online via our website, making them available 24 hours a day, 7 days a week even when the practice is closed.

These include being able to order repeat prescriptions, book appointments and view your medical records.

Being able to see your medical record online might help you to manage your medical conditions. You will have access to summary information regarding your medication, immunisations and allergies.

There are some benefits of having access to your medical records online, but also some risks for you to consider.  Before we can grant you access to this service, we ask you to download and read the Patient Online Records Access Information Leaflet.  

Please note that if you are applying for access to your medical records a GP will need to review your application before granting access and this can take up to 10 working days.


Applying for Online Access

Patients 16 and over

To book appointments online, order repeat medications, change your contact information and to view your medical records you will need to complete the Patient Online Registration Form.

If you have already registered for online access for Booking Appointments and Ordering Repeat Prescriptions and you would like to view you medical records online too then you need need to complete the additional access request on the form.

Click here to download the Patient Online Registration Form

You need to bring the form to the surgery with 2 forms of ID: one with a photo and one with your address (usually a utility bill, bank statement within the last 3 months). We require ID because you are able to view confidential information and this is to ensure you are the patient requesting access.

You will be given a sheet by Reception with some easy to follow instructions to take home and Register for online access. Once you have registered online, a password will be emailed to you within minutes to enable you to login and start using the service immediately to book appointments and order repeat prescriptions. 

Access to your Medical Records if requested will be reviewed by a GP and could take up to 10 working days to be made available.


Online Access to Medical Records

If you have requested online access that allows you all the above features, but also allows you to have online access to your medical record. We currently offer the ability to view:

• previous medical history and other coded information
• medications
• immunisations
• allergies
• results


Online Access for Children

Parents may find it helpful to have an online account for their children to arrange appointments and order prescriptions. An adult with parental responsibilty can apply for an account on their child’s behalf until the age of 12.  

At 12, online access to medical records will be automatically turned off.  This is to avoid compromising a young person’s right to confidentiality surrounding their health care as they reach an age when they may wish to see a doctor without a parent present.  Access to book appointments and request repeat prescriptions will remain available until the child reaches the age of 16. 

A child over the age 12 may wish to apply for their own account and should discuss this with their GP.  Access to the medical records will not be granted for any patient under 16. 

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