Bell Surgery Patient Participation Group Educational Talks for 2019
Respiratory - Dr Yvonne West on Tuesday 11th June 6pm - 8pm at Townlands Hospital - click here for the Respiratory flyer
PPG Awareness Week - w/c 10 June 2019
Friday 14th June from 11am
Feedback and coffee morning in the waiting room – members of the PPG will be inviting patient feedback – over a cup of coffee or tea.
All patients welcome and we would love your feedback.
Did you know we circulate a seasonal Surgery newsletter? - available to pick up in the Surgery or at one of the local pharmacies. If we have your email address you will receive a copy by email. Do let us know your email address if you wish to receive the newsletter.
Bell Surgery Talks - a great initiative and very well received
Neurology - Dr Marko Bogdanovic on Tuesday 16th April 6pm - 8pm at Townlands Hospital
Urology - Dr Adam Jones and Dr Chris Blick - Tuesday 12th February 2019
The talk was the 10th in the Bell Surgery Health series organised by the Patient Participation Group in conjunction with Dr Toni Chan, lead consultant at the Royal Berkshire Hospital.
The talk was organised in two parts and delivered by the following teams:
Part 1 –Mr Chris Blick - Clinical Oncology Consultant, RBH
Part 2 – Mr Paul Rogers - Consultant Physician, Urology, Townlands and RBH
The session was also attended by two members of the Reading Prostate Cancer Support Group (RPCSG) – Roger Bennett and Peter Reader (PPG member).
35 patients from a number of surgeries attended but predominately from Bell Surgery, plus 5 members of the PPG.
There were two sessions including questions. Speakers used excellent PowerPoint presentations.. I provided the PC which was easy as the consultants did not use video and we managed without speakers. The session, gave a wide-ranging talk on conditions ranging from cancers of the prostate, kidneys and bladder, to other urinary issues such as frequency and infections: a lot to cover in two hours but this complex area was clearly explained. The increase in prostate cancer in men is, according to both doctors, directly in line with the increase in obesity. They also said that they, and GP s, are inundated with requests for PSA blood tests each time publicity surrounds a celebrity with prostate cancer. So, locally, testing and monitoring surveillance are done by the GP, patients only going to the RBH consultant when necessary. The RBH has been investing in robotic aids for more keyhole surgery (faster recovery) and now has government permission to treat patients with very expensive drugs, previously only available privately. An interesting theme of each of the ten talks has been how advanced many RBH departments are: the urology department is one of just 25 departments accredited in Europe for robotic surgery. Another positive development for the area is the opening of the new Rutherford Cancer Centre in Reading in August which will specialise proton beam therapy.
There was time for questions and for people to network as refreshments were served and also at the end of these sessions. The stand provided by RPCSG with leaflets and booklets on prostate cancer attracted patients to discuss with the two representatives of RPCSG.
Several patients came up to thank the PPG personally for arranging the sessions and spoke positively about the recent Sepsis talk delivered by Dr Reynolds and Dr Knight.
Sepsis talk report - January 2019
Over 50 people attended the latest Bell Surgery Health Talk at the d: two Centre organized by the Patient Participation Group (PPG) supported by Friends of Townlands.
A large audience turned out to hear Dr Knight and Dr Reynolds describe the symptoms of Sepsis and the importance of knowing about these and when to consult a medical professional. The evening started with a knowledge questionnaire and in the review at the end of the evening every-one’s knowledge had increased of the Sepsis condition . The doctors are keen to raise awareness and urged us all to seek medical help urgently if we develop any of the symptoms
Slurred speech or confusion
Extreme shivering or muscle pain
Passing no urine in a day
It feels like you are going to die
Skin mottled or discoloured
The Doctors said that the public have been educated to know the symptoms of stroke and heart attacks and with increased awareness the expectation is that Sepsis can be diagnosed earlier. There were lots of questions from the audience about the subject.
RACU talk report - December 2018
The Rapid Access Care Unit (RACU) and Parkinson's a multimodal Disease was the subject of the 9th Health Talk organised by the Patient Participation Group at The Bell Surgery in conjunction with Dr Antoni Chan, Consultant RBH. The session was in two parts; firstly the RACU team lead by Dr Rhead with Kirsty Blee discussed the developments at Townlands and the current RACU service. They discussed the broad range of conditions and treatments available at the RACU which is available to patients over 18 and registered with an Oxfordshire GP. RACU has developed the services on offer since it opened nearly two years ago. Dr Rhead said that GPs across the locality are sending patients and it is well used by our local GPs. Dr Norman described the way he used the service and the advantage of having the multi-disciplinary team available for urgent care and advice. RACU was described as a ‘ one stop shop’ – they work with Hospital at Home and draw on a wide range of professionals to support patients. The purpose of the RACU is to avoid admission to A&E if medically appropriate and we heard that many patients have decided to be treated at RACU and return home each day . Currently the service is Monday to Friday until 8 pm . Patient numbers are growing and over the two years staffing has increased to offer a number of investigations , reviews , therapies and treatments . Dr Rhead explained the use of the 4 Therapy beds at Chiltern Court and how these are used . Currently medical professional can refer a patient to RACU . The Ambulance Service are becoming more aware of this option. The team said that a RACU service was the way forward to provide multi – disciplinary patient care on one site with close links to local GPs and other professionals.
The second talk was led by Dr Chatterjee on the topic of Parkinson’s. He shared facts and information about the condition, including risk factors and pre -motor symptoms. It was clear that
there are many different symptoms, therapies and treatments and support that the team consider. Josie and Naomi discussed the Multidisciplinary Movement Disorder Clinic at RBH and the sort of advice and support they offer patients. This talk will be expanded and the topic covered later in 2019.
The refreshments are provided by the League of Friends of Townlands Hospital. They also support the hospital through the purchase of equipment to expand the range of services at Townland. At each of our 9 talks we have heard from the professionals that they could do more if they had the resources. Any-one who wishes to make a donation contact the Membership Secretary, 22 Hewgate Court, Henley–on–Thames , Oxon RG9 1BD.
Pain Management Talk report - October 2018
'Pain Management' was the subject in October in the series of free Health Education Talks at Townland Hospital, delivered by a team of four specialists from the Royal Berkshire Hospital. They described how they work with in-patients, responding to bleeps to attend to people following trauma or major surgery; and they run out-patients' clinics for acute and chronic pain for opioid reduction, as well as hosting group sessions for self-management. They explained that up to half the UK population suffer chronic pain, engendering a £584m annual bill for analgesics. Fibromyalgia has been much in the news, with broadcaster Kirsty Young stepping down from BBC radio and Lady Gaga halting a world tour due to this illness. Consultants Dr Husham Alshather and Dr Deepak Ravindram and other colleagues gave some fascinating insights into the condition, and indeed into the role of pain as a protective function which is only beginning to be understood. The message for the audience was to visit the GP for referral but to go straight to the RBH in case of sudden or severe pain accompanied by fever. The department which has been rated 'outstanding' is now running clinics in Henley, at Townlands Hospital.
This fascinating session was much appreciated by the audience of 47 who packed the Maurice Tate room. As usual, there was time for questions and networking with the specialists. It was organised by the Patient Participation Group of the Bell Surgery and thanks went to its chair Janet Waters.
Diary dates for 2019 include Urology on 12th February, and Nurology on 16th April (TBC).
Please contact the Bell Surgery on 01491 843250 to register.
Funerals: Planning Ahead
The third talk in the End of Life series was organised by The Bell Surgery Patient Participation Group at The Maurice Tate room , Townlands Hospital on 9th October . Over 20 people attended this two hour talk which was very well received. The talk included the many different ways there are to plan a funeral for a loved one. Julian Walker from A.B. Walker, Bruce Jones from Tomalins and Sons, Andy Chanter from The Natural Burial Ground at Rotherfield Greys and Sally Wiggin an inter Faith Celebrant all spoke on subjects from how to plan a funeral, peoples wishes, burial, cremation, eco- friendly burials and costs. Much more was discussed during the Q&As and attendees were able to take information and booklets away provided by the speakers.
Epipen and Epipen Junior will be subject to limited availability for the remainder of 2018.
Please be advised that we are experiencing problems with supply, however are working closely with the local pharmacies to keep up-to-date with stock information. We are not permitted to issue more than two and even then supply shortage may mean the we can only locate one. Please note that this is a national supply problem and is out of our control.
Please be aware that certain batches of Epipen can be safely used for four months after the expiry date has passed (check the list of Epipens this applies to). Where possible, we have been advised to not prescribe a replacement adult Epipen whilst the original is within the extended use by date.
For more information please follow this link: Epipen dates explained by BBC website
70 Years of the NHS
Thank you to all our patients who joined us in celebrating 70 years of the NHS on Thursday 5th July.
To celebrate 70 years of the NHS The Bell Surgery staff invited patients to eat cake! All cake was kindly baked or donated by Surgery staff. Recommended as part of a balanced diet of course!
Patient Access Online
Patient Access upgraded at the end of May 2018 and we are aware that many patients have been affected by the upgrade and experienced difficulties accessing online services. We are very sorry for the inconvenience this is causing. The upgrade was performed nationally and was out of our control. Please visit https://www.patientaccess.com/ and follow the 'Register online' button in the top right hand corner of the screen if you are new to patient access or enter your user ID or email and your password to gain access to your online account. Should you experience any problems then scroll down the screen and select 'support' for help.
If you need your ID resetting to generate a new password please do contact the Surgery - we can help you with this.
Autism Support Henley (ASH)
ASH holds a drop in support group on the 2nd Thursday of every month in the Margaret Day Room at Kings Barn, between 1pm and 3pm. The next meeting is on Thursday 13th June 2019 - with Becky from Autism Family Support as a guest speaker.
Autism Commitee Meeting Minutes 25th Feb 2019
How to support Autistic People - a guide for GP Practice Staff
Improving access: we have appointments available early morning, evenings and weekends
Patients who are registered at this practice can book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another GP Practice nearby. Talk to one of the reception team to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
We welcome feedback and would love to hear any positive comments you have about our team at the Surgery and areas we can improve on.
Review us on NHS Choices Review or Google Review or just come and talk to us!
Part-time GP job sharing
To maintain continuity of care for our patients the GPs who work part-time at the Surgery will be job sharing.
This means that if you need an appointment on a day when your usual GP is not working, where possible we will book you an appointment with the GP they are job sharing with. Both GPs will get to know you as a patient.
The job shares are: Dr Knight & Dr Cunningham and Dr Doling & Dr Waterman.
Doctor changes at The Bell
We welcome our new registrars Dr Zubair Idris, who will be training at The Bell Surgery for a year from August 2018 to July 2019 and Dr Muhammad Khalid who will be training with us for six months from February to August 2019.
News Item dated 6 February 2019
Those Aged 70 years
Plus anyone in their 70s who was born after 1 September 1942 and has not yet had the vaccine.
Those Aged 78 years
Plus anyone aged 79 years old who has missed out on the vaccine. These patients remain eligible for immunisation until their 80th birthday
If you are eligible for the vaccination please contact the surgery to book an appointment with a Practice Nurse.
CQC visited the surgery in November 2018 and have rated the Bell Surgery as 'Good' in all areas. Thank you to all those patients who spoke to the inspectors on the day.
We are continuously looking for ways to improve our service and therefore we often review the way we offer appointments to you. Following feedback from our patients we have made some small adjustments to the way appointments are now booked. If you have any feedback or suggestions for further improvements please let us know.
Email addresses and mobiles please
If we have your email address/mobile number, we can send you specific reminders about clinics or services or even invitations such as your flu vaccination.
Next time you visit us, please take a moment to let us know your email address and mobile number – pick up a slip from the reception desk and pop the slip back in the green box, or follow the link to online services and make the changes online.
Don’t forget to let us know if you move house too!
Did you know you can call into the surgery for a free blood pressure check - without an appointment
We have a Healthcare Monitor in the waiting area which will take your blood pressure, height and weight. The monitor will issue you with two printouts: one for you to take away and the other to hand in to us so that we may update your medical records. Simply request a token from reception.
Why not join our Online Patient Group?
We have a thriving Patient Panel Group (PPG) and we have now set up an Online Patient Group. If you are a Bell Surgery patient and would like to have your say and contribute to how services are provided in your local area then please contact Louise West on 01491 843256 for further details.