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Latest News

Appointments: early morning, evenings and weekends

  

Did you know we offer GP appointments from 7.30 - 8.30am most Thursdays plus evening and weekend appointments.  For a detailed list please go to the 'appointments' tab and select 'appointments tab' for an up-to-date list of forthcoming appointments. These appointments are available to book online.  If you do not currently have online access please go to the 'Online Services' tab to find out how you can register for online access to booking appointments and requesting repeat prescriptions.


CAR PARKING AT THE SURGERY

We are aware that patients are experiencing problems with our new car parking system and apologise for the distress and inconvenience this is causing.

If you have parked for an appointment or visit to the Surgery and have attempted to register your vehicle registration number on the screen at reception, yet still received a Parking Charge Notice please contact us with the following details: your name, date of appointment, VRN (vehicle registration number) and reason for appeal. Email thebellsurgery@nhs.net marked for the attention of the Practice Manager. Please do not pay the fine if you feel you were legitimately parking in the Surgery car park.

We are currently working with Smart Parking to resolve the appeals process and we are awaiting a new parking registration screen, which we hope will prove to be user-friendly!

A polite reminder to our patients:

The surgery spaces are not sufficient to allow parking for patients of two surgeries and are restricted to patients who are disabled, frail, elderly or acutely unwell.

 

  • Any patient or someone driving you to the surgery for an appointment may park for up to 20 minutes maximum (for drop-offs and pick-ups) without entering your car registration number. The number recognition system will track your arrival and departure time.
  • Those patients who are disabled, frail, elderly or acutely unwell using the car park to attend an appointment will have to enter their car registration details at reception. This will entitle them to up to 90 minutes of free parking. If your appointment over-runs you need to alert reception.
  • Failure to comply with these conditions will result in a parking charge of £100 payable to Smart Parking  (reduced to £60 if paid within 14 days)
  • The three car parks – Hart/Bell Surgeries, Townlands Hospital, Chilterns Court have three completely different criteria for parking i.e. the right to park in one car park does not give you the right to park in another.
  • The scheme will be administered by an external company, Smart Parking at no financial benefit or cost to the Surgeries.


Bell Surgery Talks - a great initiative and very well received

 

The Maurice Tate room at Townlands Memorial Hospital was packed twice in PPG awareness week in June for the inaugural Bell Surgery Talks organised by the Patients Participation Group.

 

'Life Planning: Wills, Probate and Powers of Attorney', a potentially complex subject, was elucidated by solicitors from Blandy & Blandy, to an appreciative audience. Many came for the opportunity to ask questions, either during the talk, or afterwards in brief private discussions. One participant said, 'The talk was informative and interesting; it really stimulated us into action'.

 

The next evening was also very popular with the talk 'Rheumatology and Arthritis', delivered by Dr Antoni Chan, Consultant Rheumatologist and Physican from the Royal Berkshire Hospital and his colleague Dr Jo Kitchen. This department sees, diagnoses and treats over 200 different types of rheumatic conditions.

 

One of the 35 attendees, Rebecca O'Leary, commented: 'the key message here was early intervention’. Dr Chan and his team emphasised that new treatments are available and the faster people report their symptoms, the better the chance of controlling the condition'.

 

Dr Chan said, 'This is the launch of the series of educational talks and I am glad that the Rheumatology team started it off with a real buzz. There is so much we can do together for our hospital and NHS – the RBH is committed to support the services in Townlands'.

 

The series of talks continues in the autumn with 'Diabetes' on 19th September, and 'Cardiology' on 5th December, both delivered by RBH consultants.  And 2018 dates are being firmed up for Audiology, Dermatology, Gastroenterology and Ophthalmology.  In addition, there are future talks planned in the Life Planning series with an Autumn talk on funerals.

 

The message from the PPG organisers is to enrol early, via the Bell Surgery, as places are limited and several people had to be wait-listed for these first talks.

Life Planning talk discussions

 

Rheumatology and arthritis talk


Shingles Vaccination

Who’s eligible?

 

Those Aged 70 years

Plus anyone in their 70s who was born after 1 September 1942 and has not yet had the vaccine.

 

Those Aged 78 years

Plus anyone aged 79 years old who has missed out on the vaccine.  These patients remain eligible for immunisation until their 80th birthday

 

If you are eligible for the vaccination please contact the surgery to book an appointment with a Practice Nurse.

 


BREAST SCREENING FOR BELL SURGERY PATIENTS

 

Your local NHS Breast Screening team is now at Townlands - big white van in the car park!  Women aged 50 - 70 who are registered with The Bell Surgery will have received a letter from the Breast Screening Unit in Reading.


A research trial is also being done to help assess the benefits and risks of screening women slightly younger than 50 and older than 70.  About half the women aged 47 - 49 and half aged 71-73 in this area have been sent letters inviting them for screening and providing information about the trial.


If you wish to discuss breast screening or if you are eligible, but have not received a letter, please contact 0118 322 8563


For more information visit: www.cancerscreening.nhs.uk

 

 

News item dated: 4th May 2017


 

CQC rating

CQC visited the surgery in June 2016 and have rated the Bell Surgery as 'Good' in all areas.  Thank you to all those patients who spoke to the inspectors on the day.

 


Patient Survey

We value your feedback to help us provide the highest standards of care - please click here to take our Patient Survey 2017

 


Appointments System

We are continuously looking for ways to improve our service and therefore we often review the way we offer appointments to you. Following feedback from our patients we have made some small adjustments to the way appointments are now booked. If you have any feedback or suggestions for further improvements please let us know.


Email addresses and mobiles please

If we have your email address/mobile number, we can send you specific reminders about clinics or services or even invitations such as your flu vaccination. 

Next time you visit us, please take a moment to let us know your email address and mobile number – pick up a slip from the reception desk and pop the slip back in the green box, or follow the link to online services and make the changes online.

Don’t forget to let us know if you move house too!


Did you know you can call into the surgery for a free blood pressure check - without an appointment

We have a Healthcare Monitor in the waiting area which will take your blood pressure, height and weight.  The monitor will issue you with two printouts: one for you to take away and the other to hand in to us so that we may update your medical records.  Simply request a token from reception.


Why not join our Online Patient  Group? 

We have a thriving Patient Panel Group (PPG) and we have now set up an Online Patient Group. If you are a Bell Surgery patient and would like to have your say and contribute to how services are provided in your local area then please contact Louise West on 01491 843256 for further details. 


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