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Latest News


The Bell Surgery is delighted to be hosting a Living Advent venue on Thursday 20th December from 6.15pm - 6.45pm - we invite you to join us between the surgeries for entertainment and refreshments - including mince pies courtesy of The Chocolate Café.

Follow the link for the full calendar: Henley Living Advent calendar

Henley Living Advent picture 

Bell Surgery Talks - a great initiative and very well received

The Rapid Access Care Unit ( RACU ) and Parkinson’s a multimodal Disease was the subject of the 9th Health Talk organised by the Patient Participation Group at Bell Surgery in conjunction with Dr Antoni Chan .
Consultant RBH. The session was in two parts; firstly the RACU team lead by Dr Rhead with Kirsty Blee discussed the developments at Townlands and the current RACU service.  They discussed the broad  range of conditions and treatments available at the RACU which is available to patients over 18 and registered with an Oxfordshire GP. RACU has developed the services on offer since it opened nearly two years ago. Dr Rhead said that GPs across the locality are sending patients and it is well used by our local GPs. Dr Norman described the way he used the service and the advantage of having the  multi-disciplinary team available for urgent care and advice. RACU was described as a ‘ one stop shop’ – they work with Hospital at Home and draw on a wide range of professionals to support patients. The purpose of the RACU is to avoid admission to A and E if medically appropriate and we heard that many patients have decided to be treated at RACU and return home each day . Currently the service is Monday to Friday until 8 pm . Patient numbers are growing and over the two years staffing has increased to offer a number of investigations , reviews , therapies and treatments . Dr Rhead explained the use of the 4 Therapy beds at Chiltern Court and how these are used . Currently medical professional can refer a patient to RACU .  The Ambulance Service are becoming more aware of this option. The team said that a RACU service was the way forward to provide multi – disciplinary patient care on one site with close links to local GPs and other professionals.
The second talk was led by Dr Chatterjee on the topic of Parkinson’s . He shared facts and information about the condition , including risk factors and pre -motor symptoms. It was clear that there are many different symptoms, therapies and treatments and support that the team consider. Josie and Naomi discussed the Multidisciplinary Movement Disorder Clinic at RBH and the sort of advice and support they offer patients. This talk will be expanded and the topic covered later in 2019 .
The refreshments are provided by the League of Friends of Townlands Hospital. They also support the hospital through the purchase of equipment to expand the range of services at Townland. At each of our 9 talks we have heard from the professionals that they could do more if they had the resources. Any-one who wishes to make a donation contact the Membership Secretary , 22 Hewgate Court, Henley – On – Thames , Oxon RG9 1BD.
The next talk will be led by Dr knight and Dr Reynolds – Bell Surgery GPs on the subject of Sepsis . Time is 7 – 9 pm and location to be confirmed. The 12 February will be Urology with RBH consultant and team –  6-8pm at Maurice Tate room.
All places must be pre-booked through Bell surgery  on 01491 843250 or mail

 Racu photo Dec


'Pain Management' was the subject in October in the series of free Health Education Talks at Townland Hospital, delivered by a team of four specialists from the Royal Berkshire Hospital.  They described how they work with in-patients, responding to bleeps to attend to people following trauma or major surgery; and they run out-patients' clinics for acute and chronic pain for opioid reduction, as well as hosting group sessions for self-management.  They explained that up to half the UK population suffer chronic pain, engendering a £584m annual bill for analgesics.  Fibromyalgia has been much in the news, with broadcaster Kirsty Young stepping down from BBC radio and Lady Gaga halting a world tour due to this illness.  Consultants Dr Husham Alshather and Dr Deepak Ravindram and other colleagues gave some fascinating insights into the condition, and indeed into the role of pain as a protective function which is only beginning to be understood.  The message for the audience was to visit the GP for referral but to go straight to the RBH in case of sudden or severe pain accompanied by fever.  The department which has been rated 'outstanding' is now running clinics in Henley, at Townlands Hospital.


This fascinating session was much appreciated by the audience of 47 who packed the Maurice Tate room. As usual, there was time for questions and networking with the specialists. It was organised by the Patient Participation Group of the Bell Surgery and thanks went to its chair Janet Waters.


Diary dates for 2019 include Urology on 12th February, and Nurology on 16th April (TBC).

Please contact the Bell Surgery on 01491 843250 to register.

Funerals: Planning Ahead

The third talk  in the End of Life series was organised  by The Bell Surgery Patient Participation Group at The Maurice Tate room , Townlands Hospital on 9th October . Over 20 people attended this two hour talk which was very well received. The talk included the many different ways there are to plan a funeral for a loved one. Julian Walker from A.B. Walker, Bruce Jones from Tomalins and Sons, Andy Chanter from The Natural Burial Ground at Rotherfield Greys and Sally Wiggin an inter Faith Celebrant all spoke on subjects from  how to plan a funeral, peoples wishes, burial, cremation, eco- friendly burials and costs. Much more was discussed during the Q&As and attendees were able to take information and booklets away provided by the speakers.

Breast Cancer Awareness - thank you for your contributions

Many thanks to all who contributed to Wear it PINK and eat it PINK on Friday 2nd November 2018 - we raised £42.42 for Breast Cancer Now.

Carers Annual Meeting

Following on from the success of the last two Carers meetings, the Bell Surgery PPG invites Carers to the next Carers meeting to be held on the afternoon of Friday 22nd March 2019 at Townlands Maurice Tate Room - more details to follow - save the date!

Newsletter Autumn Winter 2018

Click here to see our latest Newsletter

Flu season 2018

Who is entitled to a flu vaccine?


  • All patients aged 65 and over are entitled to a flu vaccine (fluad). Includes those becoming aged 65 years by 31 March 2019.


  • All patients under 65 who have long term conditions are entitled to flu (quadrivalent).


  • Children and babies with a long term conditions aged six months to 17 years old, are eligible for nasal spray (age 2 – 17) or injectable flu (age 6 mths – 2 years).


  • All patients living in long-stay residential care homes.


  • Carers – those in receipt of a carer’s allowance, or are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill.


  • Pregnant women, irrespective of their stage of pregnancy.


  • Children – all two and three year old children (born between 01/09/2014 – 31/08/2016) with a nasal spray.

We have a flu clinic for those aged 65+ on Wednesday 28th November - phone 01491 843250 now to book your appointment.

New influenza vaccine offers improved protection for older adults

People aged 65 years and over can now be offered greater protection from influenza infection for the 2018/19 season, thanks to the UK regulator approving the adjuvanted trivalent influenza vaccine (aTIV), FLUAD®.

The Joint Committee on Vaccination and Immunisation (JCVI) - the scientific expert committee which advises the UK Government on immunisation programmes - has stated that aTIV published studies indicated “higher vaccine immunogenicity and effectiveness for the adjuvanted vaccine in comparison with non-adjuvanted vaccines”.

The adjuvant in FLUAD has been shown to help the body’s own immune system in recognising the inactivated virus particles contained in the vaccine, which in turn, leads to a higher immune response.

GP and immunisation expert, Dr George Kassianos, said: “The burden of influenza in adults aged 65 years and over continues to be a significant and major problem, causing many thousands of hospitalisations and substantial excess mortality every winter.

“The gradual age-related decline of the body’s immune system, that is immunosenesence, means that older patients have a weaker response to existing conventional non-adjuvanted vaccines. The evidence shows that this new adjuvanted influenza vaccine boosts the immune response in adults aged 65 years and over, and thereby offers greater protection for this specific age group when compared to existing conventional non-adjuvanted influenza vaccines.”

Epipen update

Epipen and Epipen Junior will be subject to limited availability for the remainder of 2018.

Please be advised that we are experiencing problems with supply, however are working closely with the local pharmacies to keep up-to-date with stock information.  We are not permitted to issue more than two and even then supply shortage may mean the we can only locate one. Please note that this is a national supply problem and is out of our control.

Please be aware that certain batches of Epipen can be safely used for four months after the expiry date has passed (check the list of Epipens this applies to).  Where possible, we have been advised to not prescribe a replacement adult Epipen whilst the original is within the extended use by date.

For more information please follow this link: Epipen dates explained by BBC website

70 Years of the NHS

Thank you to all our patients who joined us in celebrating 70 years of the NHS on Thursday 5th July.

To celebrate 70 years of the NHS The Bell Surgery staff invited patients to eat cake!  All cake was kindly baked or donated by Surgery staff.  Recommended as part of a balanced diet of course!

   Simone cutting cake        Cake table        NHS70 logo

Patient Access Online

Patient Access upgraded at the end of May 2018 and we are aware that many patients have been affected by the upgrade and experienced difficulties accessing online services.  We are very sorry for the inconvenience this is causing.  The upgrade was performed nationally and was out of our control.  Please visit and follow the 'Register online' button in the top right hand corner of the screen if you are new to patient access or enter your user ID or email and your password to gain access to your online account.  Should you experience any problems then scroll down the screen and select 'support' for help.

If you need your ID resetting to generate a new password please do contact the Surgery - we can help you with this.

Improving access: we have appointments available early morning, evenings and weekends

Patients who are registered at this practice can book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another GP Practice nearby. Talk to one of the reception team to find out more or book an appointment.


By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at


We welcome feedback and would love to hear any positive comments you have about our team at the Surgery and areas we can improve on. 

Review us on NHS Choices Review or Google Review or just come and talk to us!

Part-time GP job sharing

To maintain continuity of care for our patients the GPs who work part-time at the Surgery will be job sharing.

This means that if you need an appointment on a day when your usual GP is not working, where possible we will book you an appointment with the GP they are job sharing with. Both GPs will get to know you as a patient.

The job shares are: Dr Knight & Dr Cunningham and Dr Doling & Dr Waterman.

Doctor changes at The Bell


We welcome our new registrars Dr Zubair Idris, who will be training at The Bell Surgery for a year from August 2018 to July 2019 and Dr Kevin Jones who will be training with us for six months from August 2018 to January 2019. 

News Item dated 1 August 2018

Parking Update

The parking enforcement scheme terminated on Thursday 16th November 2017.

We politely request that patients only use the Surgery car park if you have an appointment at the surgery. We are very limited with spaces and they are reserved for our disabled, elderly, frail and acutely unwell patients.

Do not park at Townlands Hospital or Chiltern Court if attending an appointment at the Surgery as you will receive a Parking Charge Notice and we will not be able to help you with an appeal as their car parks are entirely separate and for hospital/Chiltern Court patients only.   

Shingles Vaccination

Who’s eligible?


Those Aged 70 years

Plus anyone in their 70s who was born after 1 September 1942 and has not yet had the vaccine.


Those Aged 78 years

Plus anyone aged 79 years old who has missed out on the vaccine.  These patients remain eligible for immunisation until their 80th birthday


If you are eligible for the vaccination please contact the surgery to book an appointment with a Practice Nurse. 


CQC rating

CQC visited the surgery in June 2016 and have rated the Bell Surgery as 'Good' in all areas.  Thank you to all those patients who spoke to the inspectors on the day.


Appointments System

We are continuously looking for ways to improve our service and therefore we often review the way we offer appointments to you. Following feedback from our patients we have made some small adjustments to the way appointments are now booked. If you have any feedback or suggestions for further improvements please let us know.

Email addresses and mobiles please

If we have your email address/mobile number, we can send you specific reminders about clinics or services or even invitations such as your flu vaccination. 

Next time you visit us, please take a moment to let us know your email address and mobile number – pick up a slip from the reception desk and pop the slip back in the green box, or follow the link to online services and make the changes online.

Don’t forget to let us know if you move house too!

Did you know you can call into the surgery for a free blood pressure check - without an appointment

We have a Healthcare Monitor in the waiting area which will take your blood pressure, height and weight.  The monitor will issue you with two printouts: one for you to take away and the other to hand in to us so that we may update your medical records.  Simply request a token from reception.

Why not join our Online Patient  Group? 

We have a thriving Patient Panel Group (PPG) and we have now set up an Online Patient Group. If you are a Bell Surgery patient and would like to have your say and contribute to how services are provided in your local area then please contact Louise West on 01491 843256 for further details. 


Health News from the BBC and the NHS

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