Daily updates are being posted to the above website: Information for the public, including the current situation in the UK and information about the virus and its symptoms.
New Normal at the Bell Surgery - May 2020
See our latest Newsletter with details of changes at the Surgery and how we are keeping out patients and staff safe.
Patient Access - May 2020
We've had huge demand for new Patient online access accounts over recent weeks due to Covid19. This is great for the current situation and the future as it is such an efficient way for us and our patients to deal with prescription requests without the need for any paper. Currently the online appointment booking is not available. If you have regular prescriptions but have not registered for patient online access please find out more information at Patient Access
Prescriptions - May 2020
Due to current restrictions we can only issue prescriptions with 28 days supply. GPs have been issuing three prescriptions at a time for each patient so that the chemist can draw down the prescription request every 28 days for three issues. This means that the chemist can provide them directly to you each month for 3 months. However, after the third issue the chemist will not be requesting the prescription for you so you will need to request your prescription again through Patient Access.
We introduced eConsult in April 2020, this allows patients to complete an interactive online form and contact the surgery directly with a query. eConsult can be used to ask a GP or Nurse a question or to ask for help with a prescription query or an administrative matter e.g. letters, copies of records, insurance etc. This is another method to communicate with us during the current time which keeps our staff and patients safe. Find out more information here The Bell Surgery eConsult.
Keeping our staff and patients safe - May 2020
We have been doing a number of things at the surgery to keep our staff and patients safe during this time.
- We have had a perspex screen fitted around the reception desk to protect our staff and patients. This was kindly built for us by a design and technology teacher from The Oratory and we just needed to pay for materials.
- We have set up a Gazebo on the grass over the bench at the side of the surgery so that nurses can see some patients outside if they want to. Nurses are wearing full PPE when seeing patients and this is helping to reduce the number of patients coming into the surgery.
- We have reduced the amount of seating in the waiting room to ensure social distancing for those patients who need to come into the surgery. In addition we are asking all patients to phone us when they arrive in the car park so that the clinician can come to the surgery door and take patients directly to their consulting room.
- We also have many of the Bell Surgery team working remotely from home or coming into the surgery on a rota basis so that we can socially distance in the surgery.
We welcome feedback and would love to hear any positive comments you have about our team at the Surgery and areas we can improve on.
Review us on NHS Choices Review or Google Review or just come and talk to us!
Please be advised that we may record telephone calls for quality and training purposes.
Doctor changes at The Bell
We welcome our new registrars Dr James Rich, who will be training at The Bell Surgery for 6 months and Dr Maryam Ahmad who will be training with us for 18 months. Dr Dilshad Sachedina, joined us in August 2019 and is training with us until August this year.
CQC visited the surgery in November 2018 and have rated the Bell Surgery as 'Good' in all areas. Thank you to all those patients who spoke to the inspectors
on the day.
Email addresses and mobiles please
Please ensure that we have your up to date email address & mobile number, we can send you updates or specific reminders about clinics or services.