COVID 19 Information & Support

This page contains information about COVID 19 to support you during this current time and includes any updates or changes at the Surgery as a result.

Watch this short video to see some of the changes we have made.

Scroll down to find details on the topics listed below:

  • Coronavirus Guidance
  • Appointments
  • Prescriptions
  • Online Services
  • COVID-19 Privacy Notice & Summary Care Records Update
  • Current Services at the Surgery
  • Community Support

Coronavirus Guidance


If you are worried that you might have COVID symptoms or questions about self isolating or shielding all the information you need is on the NHS website. If you have any other symptoms or medical concerns the NHS is still there for you to access care safely. You can call the surgery (in hours), 111 (out of hours) or 999 (in emergencies).

COVID Testing

Note that we do not have access to Coronavirus tests here at the Surgery

Contact NHS 119 online or ring NHS 119

We have received many enquiries relating to the availability of COVID-19 testing so we are posting this for clarification on testing.


There is a national issue with testing capacity due to rising demand, and it is affecting all parts of the country. Oxfordshire’s Public health director and team and the CCG are continuing to escalate this problem to central Government, and we are hoping that action will be taken to resolve current issues as soon as possible. Testing is a crucial part of limiting the spread of the virus. It protects communities and provides the opportunity to create a full picture of how the virus is spreading within communities.

Local Testing Sites are walk-through sites which people can access on foot or by bike– people showing coronavirus symptoms should call 119 to book a test or register online at . The Oxford site is in addition to existing regional and mobile testing units, and is designed to improve local access to testing. Booking slots are made available the evening before for morning appointments, and on the morning for afternoon appointments. There are times during the day where booking slots may not be available. However, slots are released continuously and so anyone who has not been able to make a booking should call back or visit the website later.


We know there is an issue with rising demand and so Public Health are actively urging people not to order or book tests if they are not symptomatic.

If you cannot get a test please self-isolate.

Face Coverings or masks will be compulsory from Friday 24th July for adults and children over 11 years old to wear whilst in shops. However, there may be medical reasons why you cannot do so. The government guidance on medical exemptions for face-masks has made it clear that there is no need for a letter or official document to support your medical decision and that you can self declare this to any shop owner or business if questioned. For further details and information about medical exemptions from wearing a mask visit Face Coverings when to wear one

The Oxford Vaccine Group are recruiting for volunteers for their vaccine study to help develop a safe vaccine against COVID-19 Click here for more information

For specific information relating to children please visit Coronavirus in Children

For the most up to date information visit where you will find information about how to protect yourself and others from Coronavirus, how to access Coronavirus testing in the community and information to support your health and wellbeing.

The most important thing you can do to stay safe, protect your family and protect your NHS is to follow Public Health advice to stay alert and keep your distance from other people.


We are continuing to provide a variety of appointments with our GPs and Practice Nurses. Many of these appointments will initially be via telephone or video conference. 

If you have a health concern please contact us on 01491 843250 or online via our website using eConsult. The GP or Nurse will do everything they can to help you over the phone. If they feel that you need to come into the surgery for a face to face appointment this will be arranged. You will then be given further instructions by our Reception team before coming to the Surgery.
  • Please phone us on your arrival in the car park to check in with reception and stay in your car (where possible) until we invite you into the surgery at the time of your appointment.
  • Please wear a face covering. This can be a scarf, mask or any other suitable garment.
  • We suggest you use your own loo at home so that you do not need to use the surgery toilets.
  • Wash your hands when you return home.


We can no longer accept paper prescription requests. Please request prescriptions via Patient Access or eConsult from our website. If you do not have a Patient Access account you can sign up online at

Safety restrictions due to COVID-19 have been lifted and we can now issue prescriptions with 56 days supply again (excluding controlled drugs). You still need to request your next prescription through Patient Access 7-10 days before you run out of your supply. Your prescription should then be available to collect from the Pharmacy within 3 working days.

Online Services

Please use our online services as much as you can to keep yourself and our staff safe. If you need help to access or use them please contact us at the surgery and don't worry if you cannot get online, you can still call and we will help you over the phone.

Patient Access

Patient Access

Use Patient Access to request your prescriptions without the need to come to the Surgery or to use paper. Currently due to COVID 19 the online appointment booking is unavailable but you can still phone us if you need to speak to a GP. If you have regular prescriptions please register for Patient Access.


We introduced eConsult in April 2020, it is a system that allows you to complete an interative online form and contact the surgery directly with a query. eConsult can be used to ask a GP or Nurse a question or to ask for help with a prescription query or an administrative matter e.g. letters, copies of records, insurance etc.
eConsult is available here

Privacy Notice & Summary Care Records Update

When you are register with a GP Practice an electronic record called a Summary Care Record (SCR) is created which includes important information about your health. It provides authorised healthcare staff with faster, secure access to essential information about you.

As a result of COVID 19 a blanket rule has been applied to all our patient records to allow them to be shared with other health care providers and to include additional information automatically. This additional information includes; details of your longterm health conditions, your relevant medical history and any personal or healthcare preferences.

Providing this additional information on your Summary Care Record will help healthcare staff outside of the surgery provide the best possible care to you, should it be needed, at this critical time.

This update to your record will be reviewed once the COVID-19 outbreak is under control.

Further information can be found in our 
Supplementary Privacy Notice during Covid-19 it describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Bell Surgery Privacy Notice

Current Services at the Surgery

We are open to provide care and medical treatment to you. We are currently offering a range of appointments including:

  • Telephone or Video Appointments with a GP
  • Urgent & Regular Blood Tests where appropriate
  • Childhood immunisations
  • Medical injections where appropriate
  • Cervical Screening
  • Telephone reviews for long-term health conditions including: Diabetes, COPD & Asthma

Community Support

There is a lot of support available locally during the current time we have listed some of the main ones below.

Oxfordshire Bereavement Support during COVID-19
To access local and national support click here.

Carers Befriending phoneline 
If you are a carer in need of support click here.

Oxfordshire Mental Health Helpline 

MindA new 24/7 mental health support helpline has been launched in Oxfordshire to offer support to those struggling at present. @mindoxfordshire
Adults: 01865 904997
Children & Young People: 01865 904998

Local COVID-19 Mutual Aid Groups

Support groupVolunteer Groups are up and running in Henley, Binfield Health, Harpsden and Shiplake. To enable residents to stay safe at home local volunteers are there to help with essentials such as shopping and collecting prescriptions. Website link Henley Mutual Aid or find your local mutual aid group at

Keep Fit & Active

Generation games

Keep Active from home with online exercise classes and health information to keep you moving from .


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